CRM
We install and maintain Customer Relationship Management software that helps companies communicate with prospects, share sales information, close deals and keep customers happy.
Fast, Flexible, Affordable CRM
CRM works best when it gets out of the way. With us, you get a solution that adjusts to how your company works at a price you can afford.
SugarCRM
The standard bearers for open source CRM, SugarCRM started in 2004, founded by John Roberts, Clint Oram and Jacob Taylor. Initially, its primary selling point was its open source underpinnings; the software is written in PHP and works with the MySQL and MS SQL Server databases. In recent years, however, the application has been refined to become not just as a competitor in the open source space but in the broader commercial CRM space as well. Recent improvements to the interface, mobile support, knowledgebase, self service portal, upgraded analytics and dashboards and several sales-oriented aspects of the Enterprise edition show how dramatically SugarCRM has focused on competing on the application, with open source as the secret weapon that could tip the scales with buyers.
The company’s newest thrust is around the idea of social CRM. “Because we’re open and flexible, it makes it easier to integrate social media sources and to do it quickly,” said Martin Schneider, director of product marketing at SugarCRM. “Instead of having rigid, pre-defined connections, we give you the ability to bring in social data and use it as you see fit. “ The ability to build connections into emerging social media channels could turn into a competitive advantage for those companies who recognize those channels first, he added.
This is not to say that Sugar is turning into a proprietary software company – far from it. The company nurtures its developer community, which now numbers over 22,000 developers, and its free version has been downloaded over 7 million times. Put simply, SugarCRM is the most significant open source CRM solution by a wide margin at this time.